كيف يمكننا مساعدتك؟ How can we help?

Install the app

1. Download NABD from the App Store (iOS) or Google Play (Android).
2. Open the app and enter your phone number.
3. Enter the verification code you receive over SMS.
4. Complete professional verification to unlock all features.

Professional verification

At sign-up, we ask you to prove your professional identity via:

• NFC read: tap your membership card to the back of the phone (on supported devices).
• Optical read: take a clear photo of your card — the app extracts the data automatically.
• Biometric match: a live selfie is used for face matching.

If verification fails

• Ensure the card is clean and the lighting is adequate.
• Make sure the full card is in frame and free of reflections.
• If failures persist, email support@nabd.world with a screenshot of the error.

Signing in on a new device

You can be signed in on one device at a time. Signing in on a new device automatically ends the previous session.

You can delete your account at any time from inside the app. Your account and personal data will be permanently removed within 30 days of the request, except where legally required to retain it (e.g. financial transaction records).

From inside the app

1. Open NABD and sign in.
2. Go to Settings.
3. Tap Account.
4. Choose Delete account and confirm.

By email

If you cannot reach the app, email support@nabd.world from your registered address with "Delete account" in the subject line. We will verify your identity and process the request within 5 business days.

Supported payment methods

All payments are processed by licensed payment gateways. We do not store your card details.

If a payment fails

• Check your card details and balance.
• Try another payment method if available.
• If the error persists, contact your issuing bank or the payment gateway.
• To follow up with us, send the transaction ID to support@nabd.world.

Requesting a refund

To request a refund, contact us within the window published in the in-app refund policy, including the amount, transaction ID, and reason.

Managing subscriptions (if any)

• iOS: Settings → your name → Subscriptions.
• Android: Google Play → Account → Payments & subscriptions.

Reporting content

1. Tap the options button (⋯) next to the post or comment.
2. Select "Report" and choose a reason.
3. The content is hidden from your view and reviewed by our moderation team.

For urgent cases, email safety@nabd.world. Critical reports are handled within 24 hours.

If the app is slow or crashes

1. Update to the latest version from the store.
2. Check your internet connection.
3. Relaunch the app.
4. If the problem persists, reinstall the app.

Notifications aren't arriving

• Open device Settings and ensure NABD notifications are enabled.
• Confirm "Do Not Disturb" isn't active.
• Try toggling notifications off and on inside the app.

If you need further help, include in your message: device model, OS version, and app version.

Our team is ready to help. Pick the channel that fits: